Sunpact Global LLC ("Sunpact Global", "we", "our", or "us") operates sunpactglobal.com and provides outsourced accounting, tax, payroll, ITIN, and related financial services. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or use our services.
1. Information We Collect
We collect information you voluntarily provide and information automatically gathered when you use our website.
Information you provide:
- Name, email address, phone number, and company name when you contact us or book a consultation
- Billing information (credit/debit card details, bank account details) when you make a payment — processed securely through our payment processors
- Tax identification numbers, financial documents, and business records when you engage our services
- Communications you send us via email, contact forms, or telephone
Information collected automatically:
- IP address, browser type, operating system, and device information
- Pages visited, time spent, referral URLs, and click patterns
- Cookies and similar tracking technologies (see Section 6)
2. How We Use Your Information
- To provide, manage, and improve our accounting, tax, payroll, ITIN, and related services
- To process payments and send invoices, receipts, and billing statements
- To respond to inquiries, schedule consultations, and provide customer support
- To comply with legal obligations including IRS requirements, tax laws, and anti-money laundering regulations
- To send service updates, appointment reminders, and (with your consent) marketing communications
- To detect, prevent, and address fraud, security breaches, or unauthorized access
- To analyze website usage and improve our online services
3. Payment Information
We accept payments via credit card, debit card, bank transfer, and other methods. All payment transactions are encrypted using SSL/TLS technology. We do not store your full card number on our servers. Payment processing is handled by PCI-DSS compliant third-party processors. By providing payment information, you authorize us to charge the agreed fees for our services.
Refund requests must be submitted within 7 days of payment for services not yet rendered. Once work has commenced, fees are non-refundable unless otherwise agreed in writing.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share information with:
- Service providers: Payment processors, cloud storage, IT support, and communication tools used to operate our business
- Government and regulatory bodies: The IRS, state tax agencies, and other authorities as required by law or as part of service delivery (e.g., filing your tax return)
- Professional advisors: Lawyers, auditors, and insurers under confidentiality obligations
- Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you
- With your consent: Any other parties you explicitly authorize
5. Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Access controls and multi-factor authentication for staff systems
- Regular security audits and vulnerability assessments
- Secure document handling and encrypted file storage
However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
6. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect certain website functionality. We use:
- Essential cookies: Required for the website to function
- Analytics cookies: To understand how visitors use our site (e.g., Google Analytics)
- Marketing cookies: To show relevant advertisements (where applicable)
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Tax-related records are retained for a minimum of 7 years in accordance with IRS guidelines. You may request deletion of non-legally required data at any time.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict certain processing
- Receive a portable copy of your data
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a supervisory authority
To exercise these rights, contact us at info@sunpactglobal.com.
9. International Transfers
Sunpact Global operates in both the United States and India. Your data may be transferred to and processed in both countries. We ensure appropriate safeguards are in place for any cross-border data transfers in accordance with applicable data protection laws.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such data, we will promptly delete it.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies independently.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
- Email: info@sunpactglobal.com
- Phone (India): +91-8191929461
- Phone (US): +1(951) 574-9755
- India Office: Tower 4-A308, NX-One Tech, B-109, Zone IV, Amrapali Dream Valley, Greater Noida, UP 201318
- US Office: Wildomar, CA, USA